SHIPPING & RETURNS

SHIPPING

Orders will be packed and dispatched within 1-2 business days

We ship domestically within Australia via Australia Post and internationally with various couriers, seeking the most cost-effective and speedy methods available.

AUS
Australia Post Express ( 2-4 days Business Days ) 

  • Free on orders over $200
  • Flat rate $10 AUD for orders under $150

NZ
Express International Shipping ( 2-4 days Business Days ) 

  • Flat rate $25 AUD
  • Free for orders over $300 AUD

International Standard ( 5-8 Business Days)

  • Flat Rate $20 AUD

USA

International Express Shipping ( 3-6 Business Days ) 

  • Flat rate $30 AUD
  • Free for orders over $300 AUD

International Standard ( 6-14 Business Days )

  • Flat Rate $20 AUD/

CANADA
International Express Shipping ( 2-4 days Business Days ) 

  • Flat rate $40 AUD
  • Free for orders over $350 AUD

UK & EUROPE 
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom

Express International Shipping ( 4-6 days Business Days ) 

  • Flat rate $30 AUD
  • Free for orders over $300 AUD

ASIA
China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea

International Express Shipping  ( 4-6 days Business Days ) 

  • Flat rate $30 AUD
  • Free for orders over $300 AUD

CUSTOMS FEES

Prices do not reflect overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer.

Please check with your local customs office for further information.

RETURN POLICY

We offer returns, refunds and store credit.

To avoid ordering errors, please ensure you review your order before making a purchase.

Items to be returned must meet the following conditions: 

  • The return must be sent back within 14 days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed condition.
  • The item must be returned with tags attached. 

We cover the cost of returned product(s) as we are confident that you will not be disappointed nor need to return your purchased goods. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Please contact us at sonder.collections@gmail.com for a returns form.

Please don't hesitate to contact us with any other inquiries.

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