TERMS & CONDITIONS

PURCHASES

You must provide complete and accurate details at the time of purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, we are not obliged to re-send the order to the correct address at our own expense. 

PURCHASE PRICE

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST. Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

PAYMENT

Sonder Collections accepts payment via all major credit cards (Visa/Mastercard), PayPal, and AfterPay.

After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured. 

CONSENT

By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Sonder Collections business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. 

PROCESSING OF ORDERS

 
We process purchases on business days, which are Monday to Friday and exclude public holidays in New South Wales.

We will provide you with a tracking number once we have shipped your order to you.

SHIPPING

Within Australia:

Shipping will be via DHL Express Post.

Orders placed on a business day before 10am AEST are usually shipped that same day. We cannot guarantee delivery times, however, you should receive your delivery within 1-3 days.

International:

We ship to most international destinations. The full list can be found in our Shipping tab. 

International delivery times are between 3-7 days. If you have not received your ordered items within this timeframe, please email us your full name and order number and we will investigate on your behalf.

CANCELLATION OF ORDERS

Sonder Collections may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

RETURN OF PRODUCTS

Any return of Products to us by you will be governed in accordance with our Returns Policy. 

GOVERNING LAW

The laws of New South Wales, Australia govern these Purchase and Shipping Terms.